Refund policy
RETURN & REFUND POLICY
Last Updated: June
Thank you for shopping with AVENWELL.
We are committed to providing a professional customer experience and maintaining clear, transparent return guidelines for all purchases made through https://avenwell.shop.
Please review the following policy carefully before placing an order.
Return Eligibility
We offer a 14-day return window beginning on the date your order is marked as delivered by the shipping carrier.
To be eligible for a return, items must:
• Be unopened
• Be unused
• Be in original condition
• Include original packaging
• Be authorized for return by our support team
For health, safety, and quality assurance reasons, opened consumable wellness and supplement products are generally not eligible for return or refund.
Returns that do not meet these requirements may be refused at our sole discretion.
Non-Returnable Items
The following items are generally non-returnable and non-refundable:
• Opened or used products
• Consumable wellness or supplement products that have been opened
• Promotional or discounted items marked as final sale
• Gift cards
• Unauthorized returns
• Products damaged through misuse, improper handling, or unauthorized modification
• Items returned outside the eligible return window
AVENWELL reserves the right to determine return eligibility on a case-by-case basis.
Return Authorization Required
Customers must contact our support team before returning any item.
Unauthorized returns may not be accepted or processed.
To request return authorization, please contact:
Please include:
• Full name
• Order number
• Reason for the return request
• Photos if applicable
Return instructions will be provided once the request has been reviewed and approved.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Please provide:
• Order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label
Failure to report shipping or product issues within this timeframe may affect eligibility for replacement or refund consideration.
AVENWELL reserves the right to investigate all claims before approving resolutions.
Refund Processing
Approved refunds will be issued only to the original payment method used during checkout.
Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days.
Financial institutions and payment providers may require additional processing time before funds appear in your account.
Original shipping costs are generally non-refundable unless otherwise required by applicable law.
Exchanges
At this time, AVENWELL does not guarantee product exchanges.
If an exchange request is approved, additional shipping or processing fees may apply.
Chargebacks & Payment Disputes
We encourage customers to contact our support team before initiating a chargeback or payment dispute.
AVENWELL reserves the right to dispute fraudulent, abusive, or unauthorized chargeback claims and may provide supporting documentation to payment processors, financial institutions, or dispute resolution providers as necessary.
Accounts associated with abusive refund behavior, excessive disputes, or suspected fraudulent activity may be restricted from future purchases.
Shipping & Delivery Disclaimer
Delivery timeframes displayed on our website are estimates only and are not guaranteed.
AVENWELL is not responsible for shipping delays caused by carriers, weather events, customs processes, operational disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information during checkout.
Orders returned due to incorrect or incomplete shipping information may be subject to additional shipping fees.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier, AVENWELL is not responsible for delays, losses, or theft occurring during transit.
If tracking information shows a package as delivered, customers should first contact the shipping carrier directly for assistance.
While we may attempt to assist customers in resolving shipping issues, we do not guarantee reimbursement for packages confirmed as delivered by the carrier.
Fulfillment & Returns Processing Facility
Orders are processed through our fulfillment and logistics partners located within the United States.
Returns Processing Facility:
Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States
Please do not send returns to this address without prior authorization.
No Guarantees
AVENWELL products are intended to complement general wellness routines and balanced lifestyles.
Individual experiences may vary.
We do not guarantee specific outcomes, results, or customer experiences associated with the use of our products.
Limitation of Liability
To the fullest extent permitted by applicable law, AVENWELL, OMNEXIS LLC, its affiliates, officers, employees, fulfillment partners, and service providers shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, shipping services, or customer interactions.
Our maximum liability shall not exceed the amount paid for the applicable order.
FDA Disclaimer
Statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Products sold by AVENWELL are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a qualified healthcare professional before using dietary supplements, especially if pregnant, nursing, taking medication, or under medical supervision.
Governing Law
This Return & Refund Policy shall be governed and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.
Policy Updates
AVENWELL reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this page periodically for updates.
Contact Information
AVENWELL
OMNEXIS LLC
323 CENTER ST STE 105,
LITTLE ROCK, ARKANSAS,
72201, USA.
Email: support@avenwell.shop
Phone: +1 (402) 243-6299
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST