Shipping policy
SHIPPING POLICY
Last Updated: June
Thank you for shopping with AVENWELL.
This Shipping Policy explains how orders placed through https://avenwell.shop are processed, shipped, and delivered within the United States.
By placing an order on our website, you acknowledge and agree to the terms outlined below.
Shipping Availability
AVENWELL currently ships exclusively within the United States.
At this time, we do not offer international shipping services.
Orders submitted with unsupported shipping destinations may be canceled at our sole discretion.
Order Processing Times
Orders are generally processed within 1–3 business days following successful payment authorization.
Processing times may vary during:
• Holidays
• Promotional periods
• High order volume periods
• Operational interruptions
• Fraud review procedures
Orders are not processed or shipped on weekends or major holidays.
AVENWELL reserves the right to delay, hold, or cancel orders for verification, fraud prevention, inventory review, or operational reasons.
Estimated Delivery Times
Estimated delivery times within the United States are generally between 3–7 business days after shipment.
Please note:
• Delivery estimates are not guaranteed
• Shipping times may vary based on location and carrier operations
• Delays may occur due to weather, operational disruptions, carrier issues, holidays, or other circumstances outside our control
AVENWELL is not responsible for carrier-related shipping delays once an order has been transferred to the shipping provider.
Shipping Carriers
Orders may be shipped using one or more of the following carriers:
• USPS
• UPS
• FedEx
• DHL eCommerce
Carrier selection is determined based on operational efficiency, destination, package size, and logistics availability.
Order Tracking
Once your order has been shipped, tracking information will generally be sent to the email address provided during checkout.
Please allow additional time for tracking information to update within the carrier’s system.
AVENWELL is not responsible for delays in carrier tracking updates.
Shipping Address Accuracy
Customers are responsible for ensuring all shipping information entered during checkout is accurate and complete.
AVENWELL is not responsible for:
• Incorrect addresses
• Incomplete shipping information
• Delivery issues resulting from customer input errors
Orders returned due to inaccurate or undeliverable addresses may require additional shipping fees before reshipment.
We may not be able to modify shipping details once an order enters processing.
Split Shipments
In certain situations, orders containing multiple items may be shipped separately.
If this occurs, customers may receive multiple tracking numbers and separate deliveries.
Additional shipping charges will not be applied for approved split shipments initiated by AVENWELL.
Lost, Delayed, or Stolen Packages
Once a shipment has been transferred to the shipping carrier, responsibility for delivery timing and handling rests with the carrier.
AVENWELL is not liable for:
• Delayed deliveries
• Lost shipments
• Carrier service interruptions
• Theft occurring after delivery
• Delivery errors caused by carriers
If tracking information indicates a package has been delivered, customers should first contact the shipping carrier directly for assistance.
While we may attempt to assist customers with shipping-related concerns, reimbursement or replacement is not guaranteed for packages marked as delivered by the carrier.
Fraud Prevention & Order Review
To help protect customers and maintain secure transactions, AVENWELL reserves the right to:
• Review orders for fraud prevention purposes
• Request additional verification
• Hold shipments for security review
• Refuse or cancel suspicious transactions
Orders flagged by fraud prevention systems may experience processing delays or cancellation.
Fulfillment & Logistics Partner
Orders are processed through our fulfillment and logistics partners located within the United States.
Fulfillment & Returns Processing Facility:
Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States
Please do not send returns to this address without prior authorization from our support team.
Shipping Fees
Shipping rates, if applicable, are displayed during checkout before payment confirmation.
AVENWELL reserves the right to modify shipping rates, methods, or promotional shipping offers at any time without prior notice.
Limitation of Liability
To the fullest extent permitted by applicable law, AVENWELL and OMNEXIS LLC shall not be liable for indirect, incidental, consequential, or special damages arising from:
• Shipping delays
• Carrier performance issues
• Lost or stolen packages
• Incorrect delivery information
• Operational disruptions
• Circumstances outside our reasonable control
Our maximum liability related to shipping claims shall not exceed the amount paid for the applicable order.
Governing Law
This Shipping Policy shall be governed and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.
Policy Updates
AVENWELL reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this page periodically for updates.
Contact Information
AVENWELL
OMNEXIS LLC
323 CENTER ST STE 105,
LITTLE ROCK, ARKANSAS,
72201, USA.
Website: https://avenwell.shop
Email: support@avenwell.shop
Phone: +1 (402) 243-6299
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST